You are attempting to redeem rewards points in multiple regions. Rewards points must be redeemed in the region you signed up in. The most common reasons why an order may have been cancelled are: Rewards orders may be cancelled for a number of reasons. Why was my Microsoft Rewards order cancelled? If you need to change that primary email address, see Change my Microsoft Rewards primary email. If you didn't receive a confirmation email, select Resend on the Order History page to get another copy sent to you. You can also track your order in the confirmation email that was sent to the primary email address on your Microsoft account. On the Order history page, find your order and then look under Status.
If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history.
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